Return Policy

Return, Exchange 

At Seabell, we sincerely hope every customer loves every women’s and kids’ clothing item purchased from our store. If you are not fully satisfied with your order, we offer a simple, clear and customer-friendly return and refund process for all Australian customers. Your shopping experience and satisfaction are always our highest priority.

Return Application Timeframe

Customers may apply for returns or exchanges within 15 business days from the date you receive and sign for your order. All return and exchange requests must be submitted via our official customer support email within this period. Any request submitted after the 15-day validity period will not be accepted for returns, refunds or exchanges.

Return & Exchange Eligibility Requirements

All women’s and kids’ clothing items must meet the following conditions to be eligible for returns or exchanges:
  • All items must be brand new, unused, unworn, unwashed and kept in perfect original condition.
  • All original tags, labels and packaging must be intact, undamaged and not removed.
  • Items must have no stains, damage, odours or signs of wear and use.
  • Clearance items and discounted promotional items are final sale and cannot be returned or exchanged.

Return & Exchange Process

If you need to return or exchange your items, please follow our simple procedure. First, contact our customer support team via our official email and provide your order number, full name and the reason for your return or exchange request. Our support team will review your application within 24 business hours and send you the official return authorisation and detailed return shipping instructions. Please do not send back any items before receiving our official return approval.

Return Shipping Fee Policy

Unless your items arrive damaged, defective or incorrectly shipped by us, all return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable. If the return is required due to our store’s error or product quality issues, all return shipping fees will be covered by Seabell, and a full refund will be processed for you.

Inspection & Refund Processing Time

Once we receive and inspect your returned items and confirm they meet our return policy requirements, all approved refunds will be processed and credited back to your original payment method within 3 to 5 business days. The actual arrival time of funds may vary depending on different payment providers and will follow the processing time of your payment platform.

Damaged, Defective or Incorrect Items

If you receive damaged, defective or incorrect products, please contact us within 48 hours after delivery and provide clear photos showing the damage, defect or incorrect item. We will provide you with a full refund, free exchange or free reshipment without any additional charges.

After-Sales & Return Contact

If you have any questions regarding our return policy, exchange procedures, refund status or other after-sales matters, please feel free to contact our customer support team at any time.
Support Email: support@seabell.co
Thank you for shopping with Seabell Australia. We appreciate your trust and support, and we are committed to providing you and your family with high-quality and reassuring shopping experience.